Customer Experience Management Consultant and Customer Service Training
CX Consultant | Customer Experience Management
An integral part to every successful business.
About NC Engage Consulting
Our Mission
Our Approach
Our Mission
In today's customer service oriented society, it's extremely important that clients and customers are provided with a timely, friendly and proactive service to enhance future business growth, customer loyalty, and overall desired experiences. Let us support your business by building customer service training courses, client workshops and customer experience strategies, suited to your business model.
At NC Engage Consulting, our mission is to provide exceptional customer relationship and experience management consulting services that empower our clients to achieve excellence in their customer and client engagement goals.
Our daily focus is to deliver above and beyond services, to drive experience and strategy, to improve the delivery of customer experience.
For an experienced CX Consultant, contact NC Engage today for a free consultation and quote!
About Us
Our Approach
Our Mission
Our team consists of experience with diverse backgrounds across various industries at a State, National and International level.
We combine our expertise to deliver innovative solutions to our clients. Our team will guide you every step of the way utilising a range of customer relationship management applications, executed from over 15 years of experience across many industries, responsible for managing services delivered each day to over 50,000 customers.
Our commitment is to improve your business deliverables through managing and growing your clients/customer base, via strategy, customer service training, communication and collaborative working.
Our Approach
Our Approach
Our Approach
We believe in a collaborative approach to consulting, where we work closely with our clients to understand their needs and develop customer relationship management solutions, together.
At NC Engage, we strive to deliver customised solutions that meet the unique needs for each of our clients, whilst working to build long-lasting, reliable and trustworthy relationships.
A CX Consultant that provides customer service training, workshops, strategy and content, using a variety of tools and skillsets by; coordinating services, reporting through data analysis, complex problem solving, communication and valuable engagement management, project management and innovation, along with reviewing insights to report on and build tailored strategies to achieve the desired outcomes that meet and exceed our client objectives.
Testimonial
I am writing to express our sincere appreciation for the outstanding customer service training provided by Natalie from NC Engage. As a real estate team, we understand the importance of delivering exceptional service in every interaction, and the training we received has truly been a game-changer for us.
Natalie went above and beyond in tailoring the training to suit the unique challenges and dynamics of the real estate industry. What set this training apart was its relevance to everyday situations in real estate. We navigated through scenarios that mirrored our daily challenges, offering invaluable strategies to enhance customer satisfaction. From handling client inquiries and managing expectations to resolving issues effectively, the training equipped us with a comprehensive toolkit to excel in our client interactions.
Natalie’s expertise in customer service was evident throughout the session. The training seamlessly blended industry-specific knowledge with general customer service principles, ensuring that the training wasn't just informative but also immediately applicable. Our team members left the sessions feeling more confident and well-equipped to provide the level of service our clients deserve.
In conclusion, I would like to extend our deepest gratitude to Natalie from NC Engage for her professionalism, expertise, and commitment to excellence. We highly recommend NC Engage to any business seeking a tailored, results-driven customer service training that makes a real difference. - United Realty