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Training Services Available
Customer Service Training
Invest in your customers. Reap the rewards. Upskill your staff who in their various fields of work may engage with your customers.
Modules covered, include:
- Communication skills
- Appearance
- Conflict Management
- De-escalation Strategies
- First Impressions
We can tailor each of our training sessions to suit your timing allowance, whilst designing a personalised criteria with a 'swap in and out' option for any of the modules listed under both Client Management and Customer Service training.
Client Management Training
Key words to keep front of mind when you’re interacting with your customers/client. How can you enhance their experience? Workshop ideas, plan your strategy. Put your team into action!
Modules covered, include:
- Communication skills
- Meeting Etiquette
- Time Management and Planning
- Conflict Management
- Reporting
- Strategy Documentation
- Events & Engagement
- Client Onboarding & Inductions
- Project & Meeting Management
Get in touch with us to find out how we can design a training session that is specified to your business needs.
Online Engagement + Content Kit
Make the most of your online customer interactions utilising social media platforms and tools. Our Engagement Training Kit includes:
- Online Engagement/Interaction Tips
- Branding & Message
- Content Strategies
- Online Tools + Applications
- Email & Website Visibility
- Includes a 12 month Content Plan - full year in review + month by month breakdown on content ideas and how to schedule each day of the week.
Our training can be arranged either in person, online or shared via a 30+ page kit. Tailored to suit your teams needs and budget!